My Cart
Search
FREE SHIPPING* to the Continental US
Select Your Vehicle

Privacy Policy

Last Updated: August 10, 2026

Bag Riders Holdings, a Vermont entity doing business as LOADSUPPORT.com ("Bag Riders," "we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, record, and safeguard your information when you visit www.loadsupport.com (the "Website"), interact with our customer support features, or purchase our products.

Please read this Privacy Policy carefully. By accessing or using our Website, utilizing our live chat or customer support features, or otherwise communicating with us, you acknowledge that you have read, understood, and expressly agree to all terms of this Privacy Policy and our Terms and Conditions.

1. Express Consent to Electronic Communications Recording & Monitoring

PLEASE READ THIS SECTION CAREFULLY.

When you visit our Website, use our live chat feature, send messages through our HelpScout beacon, or interact with any communications tools or electronic forms on www.loadsupport.com, you expressly acknowledge, consent, and agree that your communications, keystrokes, and interactions are being monitored, recorded, transcribed, and stored in real time by Bag Riders Holdings d/b/a Bag Riders LLC and its authorized service providers.

  • Scope of Consent: Your consent applies to all electronic communications sent or received through the Website, including but not limited to chat transcripts, email exchanges, customer service requests, IP addresses, technical information, device identifiers, and website navigation paths.
  • Role of Third-Party Service Providers: We utilize trusted third-party technology providers (such as HelpScout) to host, route, transcribe, and manage live chats and customer communications. You acknowledge that these third parties act solely as service providers operating under our direction to facilitate customer support on our behalf, and not as unauthorized third-party eavesdroppers or wiretappers.
  • Purpose: Recording and storing chat communications and interactions allows us to answer product inquiries, process orders, provide customer support, and maintain quality assurance.
  • Opt-Out: If you do not consent to the real-time recording, transcription, or storage of your chat communications, do not use our live chat or contact beacon features. You may contact us instead via standard phone or physical mail.

2. Information We Collect

We collect several types of information from and about users of our Website:

  • Personal Identifiable Information (PII): Name, billing address, shipping address, email address, phone number, and payment details provided when you create an account, place an order, or contact customer support.
  • Communications & Support Data: Full transcripts of chat sessions, emails, phone logs, support tickets, warranty inquiries, and any text or files you submit through our contact forms.
  • Technical & Usage Data: IP address, browser type and version, operating system, device identification, time zone, geolocation data, referring URL, pages viewed, clicks, and interaction data captured via cookies, beacons, and session logging tools.

3. Cookies and Tracking Technologies

Our Website utilizes cookies, web beacons, tracking pixels, and session analytics tools to improve user experience, analyze website traffic, and assist with our marketing efforts.

  • Detailed Cookie Disclosures: For complete details regarding the specific cookies we use, how tracking technology functions on our site, and how to manage your browser preferences, please review our dedicated Cookies Policy.
  • Session Replay & Analytics: By browsing our site, you consent to the placement of essential and functional cookies and the tracking of your site interaction as detailed in our Cookies Policy.

4. How We Use Your Information

Bag Riders Holdings d/b/a Bag Riders LLC uses collected information for the following commercial and operational purposes:

  • Processing and fulfilling customer orders, shipping, and returns.
  • Providing live customer support, answering product and warranty inquiries, and resolving technical issues.
  • Operating, maintaining, and optimizing our Website, chat widgets, and e-commerce platform.
  • Protecting against fraudulent transactions, unauthorized access, illegal activity, and frivolous or unlawful legal claims.
  • Complying with applicable local, state, and federal legal obligations.

5. Disclosure of Information to Third Parties

We do not sell your personal data for monetary compensation. We share information only with trusted third parties under the following conditions:

  • Service Providers: Companies that perform services on our behalf, including payment processing, web hosting, customer service/chat routing (e.g., HelpScout), order fulfillment, and analytics. All such service providers are bound by contract to protect your data.
  • Legal Compliance & Protection: If required by law, subpoena, or court order, or if we believe in good faith that disclosure is necessary to protect the rights, property, safety, or legal defense of Bag Riders Holdings d/b/a Bag Riders LLC, our customers, or the public.

6. State-Specific Privacy Rights

Depending on where you reside, state laws (including Florida, New York, California, and others) may grant you specific privacy rights:

  • Right to Know / Access: You may request details about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to legal retention exceptions (such as tax compliance or maintaining active order history).
  • Right to Opt-Out: You may opt out of promotional communications or non-essential tracking cookies at any time.

To exercise any of these rights, please contact us using the information below.

7. Terms and Conditions Integration

This Privacy Policy is incorporated directly into and forms an integral part of our full site terms. All site visits, customer transactions, and legal disputes arising out of or related to website usage, privacy, or communications recording are subject to the dispute resolution, governing law, and limitation of liability provisions in our Terms and Conditions.

8. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes take effect immediately upon posting to the Website. Your continued use of the Website or chat features following any update constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us at:

Bag Riders Holdings d/b/a Bag Riders LLC
347 Shunpike Rd, Suite 3
Williston, VT 05495
Email: [email protected]
Phone: (844) 404-7344
Website Terms: loadsupport.com/terms-and-conditions
Cookie Settings: loadsupport.com/cookies